For Buyers
Find detailed support on making purchases, managing your orders, shipping, returns, and more. Explore helpful articles designed to improve your shopping experience on Drip.
How to Deactivate or Permanently Delete Your Drip Account
Auctions On Drip
Learn everything there is to know about Auctions and bidding on Drip
What Is An Auction Hold or Pre-Authorization?
Understanding Drip's Final Sale Policy for Auctions
Auction Bidding On DripCustom Bid, Max Bid and Pre-Bidding
Can I Use Promo Codes on Auction Items?
Why is a hold placed on my card during auctions?
How much is the hold, and when is it placed?
What Happens to The $5 Auction Hold If I Don’t Win The Auction?
Can You Cancel a Bid on Drip? No, and Here's Why
How do I buy on Drip?A brief introduction into how Drip works.
Browsing Stream Categories
How do I join Giveaways?
Who Covers Giveaway Shipping on Drip?Learn about giveaway shipping costs and who is responsible for covering them.
Manage Payment Methods
How Does Payment Processing Work for Auction Items?
Sales Tax on Purchases
Cancelling My Order On Drip
How to Change Your Payment Method at Checkout
Will my order to Canada be delayed? (May 2025 Shipping Update)Temporary situation that may impact delivery times for USPS packages to Canada.
“Sorry, You Do Not Qualify to Enter This Giveaway” — What It Means (and What You Can Do)“Sorry, you do not qualify to enter this giveaway.”
My Address Is Invalid – What Should I Do?
How can I track my order and what shipping carriers does DripShop use?
What are Carts on Drip?
How to Checkout Items in Your Cart
How to Add Items to Your Cart on Drip
Do Items Expire or Disappear in My Cart?
Why is My Item Still in the Cart After Checkout?
Adding Multiple Items and Quantities from the Same Seller
Using Carts in Marketplace vs. Live Shows
How Offers Work with Carts on Drip
Why Can’t I Checkout Multiple Sellers at Once?
How to Remove Items from Your Cart
Customs & Import Duties
Learn more about customs especially if you are outside the US and buying on Drip!
What are customs, import duties, and taxes?
How are customs duties and import taxes determined?
Who is responsible for paying customs duties and import taxes for Drip purchases?
What Happens If Customs Fees Are Not Paid?
How long does international shipping take, and what factors can delay it?
What should I do if my package is delayed or held by customs?
Can I return or cancel an international order if there are customs issues?
Shipping Expectations and What to Do If Your Order Is DelayedLearn about our shipping policy and what to do if your order hasn't shipped within the expected time frame.
Shipping Fees on DripHow our weight-based shipping fees are calculated based on order weight and shipping distance
How to View and Track Your OrderFAQ
International Shipping: Countries We SupportCheck the list of countries where our international shipping services are available, organized by region.
What 'In Transit' Means for Your Drip OrderWhat "In Transit" means for your Drip order shipped via USPS and what to expect next.
What 'Pre-Shipment or Label Created' Means for Your Drip OrderWhat "Pre-Shipment" means for your Drip order shipped via USPS and what to do if it remains in this status.
What 'Out for Delivery' Means for Your Drip OrderWhat "Out for Delivery" means for your Drip order shipped via USPS and what to expect.
What 'Delivered' Means for Your Drip OrderWhat "Delivered" means for your Drip order shipped via USPS and what to do if you can’t find it.
What 'Delayed' Means for Your Drip OrderWhat "Delayed" means for your Drip order shipped via USPS and what to do next.
Does Drip Ship to Military & Diplomatic APO/FPO/DPO Addresses?
Orders & Order Issues
Learn what to do when you encounter problems with your order on Drip!
Suspect a Fake Card? Here’s What to DoSteps to report a potentially fake card on Drip.
Requesting a Refund DripLearn how to request a refund and understand our case-by-case refund process.
Unable to Apply Credit to an OrderTroubleshooting tips for when you're unable to apply credit to your order on Drip.
What to Do When Your Order Arrives DamagedSteps to take if your order arrives damaged.
What to Do When Your Order Is Marked as 'Delivered' but MissingSteps to take if your Drip order is marked as "Delivered" by USPS, but you can't find it.
What to Do If Your Drip Order Is Lost in TransitA guide for handling a Drip order stuck in transit with USPS.
Can I Download or Request My Full Purchase History on Drip?Find out how to access your full purchase history on Drip.
What to Do If You Need to Change Your Shipping Address
How should I handle receiving the wrong item in my DripShop order?
Drip Games: Pull/Instant Packs, Wheels Etc
All you need to know about fun games and interactive shopping on Drip
Guide to Participating in Games on Drip
Pull Box/Instant Packs: How to Join and What to Expect as a Buyer
Provably Fair: How We Ensure Transparency in Pull Boxes on Drip
Buyback Feature on Drip Instant Packs
How to Reveal (Open) Your Instant Packs
Nailed a Bounty? Here’s How to Claim Your Reward (and What You’ll Get!)
FAQ: Game-Based Selling Rules and Stripe Compliance
Vaulting On Drip
Learn more about the new Vaulting feature on Drip!
What is Vaulting on Drip?
How to Find a Vaulted Item on Drip
How to Vault an Item After Purchase
What Can I Do with a Vaulted Item After Checkout?
Can I Only Make Offers on Vaulted Items?
How to Redeem a Vaulted Item for Shipping
Can I Sell or Relist My Vaulted Items as a Buyer?
Troubleshooting Tips For Vaulting & Offers
Drip Offers
Learn more about making offers and deals on Drip as a buyer
What Are Offers on Drip?
Understanding Offers vs. Normal Checkout
How to Make an Offer on Vaulted Items
How to Make Offers on Non-Vaulted Items