If your package is delayed or held by customs, it is essential to act promptly to resolve the issue and avoid additional delays or complications. Customs delays can occur due to incomplete documentation, unpaid duties or taxes, or items requiring inspection.

Please note that Drip is not responsible for processing delays in customs in your home country, that means that we will not be able to contact the customs in your country on your behalf or assist in customs clearance.

Here are some tips to navigate delays:

Check your package’s tracking status through USPS or the local postal service in the destination country. If the status indicates “Held by Customs,” “Customs Clearance in Progress,” or “Awaiting Payment of Duties,” it confirms that the package is in customs. If tracking is unclear, contact USPS or the carrier for more details.

Have all the necessary details about your package ready, including:

In many cases, packages are held because customs duties, taxes, or fees are unpaid. You will typically receive a notification from customs or the shipping carrier with details about the amount owed and payment instructions. Payment can usually be made online, at a customs office, or at the time of delivery.

If you have not received a notification or require clarification, contact customs or the shipping carrier. Provide them with your tracking number and shipment details to request further information. If additional documentation is needed, customs will inform you.

Sometimes customs may require supporting documents, such as proof of purchase, product details, or certificates for certain items. If requested, provide these documents promptly to expedite the clearance process. Sellers can often assist with providing accurate and necessary paperwork.

Customs authorities typically hold packages for a specific period, such as 30 days. If no action is taken during this time, the package may be returned to the sender, incur storage fees, or even be destroyed. It is important to act quickly to prevent this.