When your order's USPS tracking status shows "Delivered," but you haven’t received the package, it can be frustrating and concerning. Don’t worry—this situation happens occasionally, and there are steps you can take to resolve it effectively. Below, we’ll guide you through the process to locate your package or ensure you’re properly compensated if it’s confirmed as missing.
Step 1: Check All Possible Delivery Locations
First, investigate all the possible locations where the package might have been left. Begin with the most common areas like your mailbox, front porch, or backyard. If you live in an apartment or shared building, check with your concierge, package room, or front desk. It’s also worth asking neighbors if they might have received the package by mistake or on your behalf.
Packages are sometimes placed in spots you might not expect, especially during busy delivery periods. Be thorough in your search before proceeding to the next step.
Step 2: Allow Time for Late Deliveries
It’s not uncommon for USPS tracking systems to prematurely mark packages as “Delivered” even though the package is still en route. This may happen when a carrier scans the package early.
Give it a few hours and check again later in the day. If it still hasn’t arrived by the next business day, it’s time to escalate the matter.
Step 3: Contact Your Local USPS Office
If the package still hasn’t turned up after waiting, visit your local USPS office with your tracking information. Provide them with the details of the delivery issue and ask if they can locate the package in their system.
If the package cannot be located, request a Missing Mail Letter from USPS. This letter confirms that the package is considered missing and is an essential document for further action.
Alternatively, you can file a Missing Mail Claim directly through the USPS website. This option is helpful if you prefer handling the matter online:
👉 File a Missing Mail Claim
Step 4: Reach Out to Drip Support
Once you have exhausted your options with USPS and obtained a Missing Mail Letter, the next step is to contact Drip Support. Our team is here to assist you in resolving the issue.
When contacting us, include the following details:
Your Order ID.
A summary of the steps you’ve already taken to locate the package.
The Missing Mail Letter from USPS as evidence of the issue.
After verifying the situation, we’ll issue a Drip credit to compensate you for the missing order. This credit can be used for future purchases on the platform.
Important Notes
Act Promptly: It’s crucial to begin this process as soon as you notice the issue to avoid unnecessary delays. USPS may only be able to investigate recent deliveries.
Proof Is Required: The Missing Mail Letter from USPS is necessary to process your claim. Without this document, Drip Support cannot verify the package’s status.
Compensation Through Drip Credit: Drip Support will issue a Drip credit once we confirm the package is missing.