If you ever receive the wrong item in your DripShop order, don't worry! DripShop has a straightforward process in place to rectify the situation. Follow the steps below for a smooth resolution.
Step-by-Step Resolution Process
Verify the Received Item & Contact Seller - Check the item you received against your original order details to confirm the discrepancy. - Ensure that the packaging does not contain additional items or information. Contact the seller and report the issue
Inform DripShop Support - Notify DripShop of the issue by contacting the support team if you are not able to resolve the issue with the seller. Provide the following details for a quicker resolution: - Order details, including the order number. - A clear photo of the item you received to verify the error.
Expected Timelines and Next Steps
The resolution process timeline varies depending on the specific circumstances of the case. While DripShop typically acts promptly, you are encouraged to follow up with support if you have not heard back or received the correct item within a few days.