To ensure a great user experience, we have a policy that requires orders to be shipped within 3 days. We understand that it can be concerning if a streamer hasn’t updated the shipping status, if a tracking number isn't progressing, or if an item hasn’t arrived in a timely manner.
What to Do If Your Order Hasn't Shipped:
Contact the Streamer: Your first step should be to reach out to the streamer directly through our messaging platform. This is often the quickest way to get an update on your order.
Contact Support: If you don't receive a response from the streamer, please reach out to us via our support channel. Our support team will contact the seller on your behalf to inquire about the status of your order.
Handling Delays: If an order hasn’t shipped within 3 days and the streamer hasn’t communicated a valid reason for the delay, we will take action to address this with the streamer. Timely shipping is a crucial part of providing a positive online shopping experience, and we are committed to ensuring that all sellers adhere to this standard.
We strive to maintain a smooth and reliable process, and we’re here to help if any issues arise.