If you’re having trouble applying credit to an order, there could be a few reasons why this is happening:
Auction Purchases: Credits cannot be applied to auction purchases. If you're trying to use your credit during an auction, this is why it’s not working.
New User Restrictions: As a new user, you can only apply your credit for the first time on an order worth $30 or more. After your first purchase, you’ll be able to use your credit on any order of any value, except for auctions.
Insufficient Drip Wallet Balance: Double-check your Drip wallet to ensure you have enough credit available to apply to your order.
If none of these scenarios fit your situation and you are still unable to apply your credit, please reach out to us via our support channel. We’re here to help resolve any issues you might be experiencing.