Receiving a damaged order can be frustrating, and we're here to help you resolve the issue quickly and effectively. If you receive an order that is damaged, please contact us as soon as possible so we can assist you in getting the situation resolved.
What to Include in Your Message:
When reaching out to us about a damaged order, please make sure to include the following details in your message:
Order ID(s): Include the order ID(s) related to the damaged items. This helps us locate your purchase quickly and begin the investigation.
Description of the Damage: Provide a clear description of the damage you observed. The more details you can give, the better we can assess the situation and determine the best course of action.
Pictures of the Damaged Items: Attach clear pictures of the damaged items. Please take photos from different angles that clearly show the damage. This visual evidence is crucial for us to understand the extent of the damage and to process your claim effectively.
Best Practices For Photo Taking:
When taking pictures of the damaged items, here are a few tips to ensure that the damage is clearly visible:
Use good lighting to highlight the damage.
Take close-up shots of specific areas where the damage is most evident.
If the item is broken, capture different parts of the item to show all affected areas.
Once we receive your message with the required details, our support team will review the information and guide you through the next steps, which may include replacing the item, issuing a refund, or providing an alternative solution.
We understand that dealing with damaged orders can be disappointing, and we're committed to making the resolution process as smooth as possible for you. Please reach out to us via our support channel with the necessary details, and we'll work to resolve the issue promptly. Here are some examples:
Dents on a card
Whitening around the edges of a card: