Drip requires all sellers on our platform to ship purchased items within 72 hours. However, we recognize that some sellers may have different shipping schedules, such as shipping once a week. These schedules must be clearly communicated during their streams to ensure transparency with buyers.
If a delay occurs because the seller has not shipped your item on time, the issue will be escalated by our support team to ensure resolution. This escalation involves two key approaches:
Engaging with the Seller: The seller will be contacted to expedite the shipping process or to clarify any issues delaying shipment.
Ensuring Transparency: Updates regarding the status of your order will be provided to you as soon as we receive them from the seller.
If a streamer fails to ship within the given timeline, Drip will intervene to find the best solution for the order. Our goal is to ensure that all items are shipped promptly and that buyers are fully informed about when they can expect their purchases. If the seller cannot fulfill your order due to any reason, DripShop offers the following options:
Drip Credit: You can choose to receive Drip Credit as compensation for the unresolved order. This credit can be used towards purchasing other items on DripShop.
Full Refund: Alternatively, you can opt for a full refund to your original payment method, ensuring you are not financially impacted by the delay. Should your order encounter delays or if you need assistance with your chosen resolution, feel free to contact our support team through the Help Center or directly in the app. We are available to assist you every step of the way.