How can I troubleshoot issues with DripShop promo codes?

Code Expiration Promo codes often have a limited validity period. If you receive an error message indicating that the code has expired, it is no longer redeemable. Always note the expiration date.

All Codes Redeemed Some promo codes have a limited number of redemptions. If all available redemptions have been used, the code will become invalid.

Combining Discounts DripShop does not allow the use of promo codes in conjunction with other offers, such as Drip credits. Users must choose between applying a promo code or using their Drip credits, even if it's their first order.

Invalid Code If you see an error message such as "Code not found," it may indicate you entered the code incorrectly. Double-check the code’s spelling and format.

Check the Error Message Carefully read the error message provided at checkout. It will give you insight into why the code isn’t working: expired, invalid, or non-redeemable.

Verify the Terms and Conditions Review the promo code’s terms, such as minimum purchase requirements, specific eligible items, or user group restrictions (e.g., first-time customers).

Document Your Issue If the code should work but doesn’t, take screenshots of the issue and note when and where you received the promo code. This information will help the DripShop support team investigate further.

Contact Support If the above steps don’t resolve your issue, reach out to DripShop support. Make sure to provide all relevant details and screenshots to expedite the resolution.