At Drip, we want sellers to know exactly who they can go to for help — and what kind of support is available at each stage of your growth.
Whether you’re just getting started or scaling to tens of thousands in monthly sales, you’ll always have access to the right resources. This guide breaks down the difference between our Seller Support Team and our Account Managers (AMs) — so you can feel confident about where to go and what to expect.
Do I need an Account Manager to get help on Drip?
No — all sellers have access to full support from day one. Our Support Team is your go-to for questions, troubleshooting, and guidance on the platform.
Support is available daily via chat and email, and they can help with:
Resolving order or payout issues
Explaining features and setup steps
Helping you navigate eligibility for programs or campaigns
Fixing bugs or platform glitches
Answering general seller policy questions
For most sellers — even those growing fast — this is more than enough. And if your issue needs deeper investigation, the Support Team will escalate it to the right internal team (like engineering or operations) on your behalf.
You’ll never need an Account Manager to get clear answers or reliable help.
What’s different about Account Managers?
Account Managers are dedicated to sellers who’ve reached a sustained level of high-volume success on Drip — typically earning $20,000 or more per month. This tier unlocks personalized, strategic support that goes beyond issue resolution.
If you qualify, you don’t need to apply or reach out. We’ll introduce you to your Account Manager directly, and they’ll become your point of contact for growth-oriented support.
AMs focus on:
Reviewing your stream performance and helping you optimize it
Advising on inventory, pricing, and product strategy
Helping you plan for sales milestones, promotions, or seasonal shifts
Surfacing early feature access or pilot opportunities
Offering coaching and best practices based on your metrics and goals
Think of your AM as a growth partner. Their job isn’t to fix bugs or track orders — it’s to help you scale intentionally and sustainably.
Can I ask support questions about growth, promotions, or sales strategy?
You can always ask. Our Support Team is equipped to offer guidance on program rules, campaign eligibility, and feature usage. However, detailed 1:1 strategy or optimization planning — especially if it involves personalized business review or data deep dives — is typically handled by Account Managers.
If you're not in the AM tier yet, support will still do their best to point you in the right direction, share helpful resources, and escalate questions that need further context.
What if I haven’t hit the $20K/month threshold yet?
That’s totally fine. Most sellers on Drip start well below that level — and the $20K/month tier isn’t a gate to access help. It’s just the point at which we layer in personalized growth support because of the volume and complexity that usually comes with scaling.
Sellers are automatically evaluated based on consistent monthly earnings. Once you qualify, we’ll proactively reach out and connect you with an Account Manager. There’s no application or manual request needed.
Until then, Support remains your best resource — and they’ll ensure you’re set up for success.
TL;DR: What’s the difference?
Support = Daily help for every seller — orders, payouts, bugs, eligibility, platform usage. Fast, friendly, and available daily.
Account Managers = Strategic growth partners for high-volume sellers ($20K+/mo). Personalized advice, optimization, and scaling support.
Both roles exist to help you — just at different levels of your journey.
As your store grows, your support will grow with it.