As our seller community grows, Drip is committed to providing fast, helpful, and transparent support to help you succeed — no matter what stage of growth you’re in. Whether you're just getting started or scaling your store to new highs, you can expect access to the right kind of help when you need it.
This guide explains how our seller support system works, what kind of help you can expect day-to-day, and how we assign Account Managers to top-performing sellers.
Seller Support: Your First Line of Help
Every seller on Drip has full access to our support team. This team is here to help you resolve issues quickly, answer account-related questions, and make sure your day-to-day operations run smoothly.
You can contact support through chat or email, and support is available every day.
Our support team is equipped to assist with a range of needs, including:
Questions about your orders, payouts, or account setup
Troubleshooting platform bugs or unexpected behavior
Clarifying eligibility requirements for campaigns or programs
Guiding you through listing, shipping, or stream setup
Flagging issues that may need technical escalation
When a question or problem requires a deeper look — such as a backend issue, payment error, or technical investigation — the support team will route it directly to the appropriate internal team (like engineering or operations). Most seller questions are answered in under 24 hours on business days, and urgent issues are escalated promptly for faster resolution.
Account Management: Strategic Support for Top Sellers
For sellers who’ve reached a high volume of performance — typically those earning $20,000 or more per month consistently — Drip offers dedicated Account Management.
This program is designed to provide a more personalized layer of support for sellers who are scaling rapidly and benefit from tailored guidance.
If you qualify, you don’t need to apply or request access. We’ll introduce you to your Account Manager directly via email or chat. Once assigned, you can expect a response from your Account Manager within about 24 business hours.
Your Account Manager acts as a strategic partner, offering hands-on support with:
Planning for sales growth and scaling inventory efficiently
Reviewing your account health and helping with optimization
Coordinating promotional campaigns or events
Offering guidance on product strategy and stream performance
Providing early access or previews to upcoming tools and features
Helping escalate account-related concerns when needed
It’s worth noting that Account Managers are reserved for top-tier sellers who have already reached a sustained volume of sales — but all sellers continue to receive excellent platform support, whether or not they’ve reached that threshold yet.
If you’re on your way there, keep going — and we’ll be the first to reach out when it’s time.
No Matter Where You Are, You’re Supported
You don’t need an Account Manager to get great support at Drip. Our full support team is trained to help you succeed at every level of your journey, and they’re available daily to make sure you get clear answers and fast resolution.
As your store grows, the level of support you receive will grow with you. Until then, we’re here to help you every step of the way — from your first stream to your 10,000th order.