Mistakes can happen, and you might find yourself needing to refund a shipping label. Whether you’ve printed the wrong label, purchased a label with incorrect shipping details, or no longer need the label, you can request a refund directly through your Seller Hub. This guide explains how to refund a shipping label and provides tips to avoid common issues.
Important Note:
Refunds can only be requested for labels that have not been scanned by the carrier. If the package has already been shipped (i.e., scanned at the post office or while in transit), the label cannot be refunded. This process is specifically for sellers who need to correct issues such as:
Mistakes in package weight or dimensions.
Incorrect recipient address.
Duplicate label purchases.
Labels purchased for orders that were canceled or combined with others.
Why Would You Need to Refund a Shipping Label?
There are several scenarios where you might need to refund a label:
Incorrect Address: You accidentally printed a label with the wrong shipping address or recipient details.
Duplicate Label: You purchased multiple labels for the same order by mistake.
Canceled Order: The buyer canceled their order after you purchased a label.
Wrong Weight or Dimensions: The label you generated doesn’t match the package's actual weight or size.
Order Combined: You combined multiple orders into one shipment and no longer need one of the labels.
Shipping Delay: You’ve decided to use a different carrier or shipping method due to delays or other reasons.
Steps to Refund a Shipping Label
Step 1: Navigate to the Shipments Section
Log in to your Seller Hub.
On the left-hand menu, click Shipments.
Step 2: Locate the Shipped Order
In the Shipments page, click on the Shipped tab at the top.
Scroll through the list of shipped orders or use the search bar to find the specific shipment by:
Product name
Buyer’s name
Order ID
Once you’ve identified the shipment, ensure that you’ve selected the correct one by reviewing the shipping and order details.
Step 3: Select the Order
Click the checkbox next to the shipment for which you want to refund the label.
Confirm that the order and shipping details match the label you wish to refund.
Step 4: Initiate the Refund
Click on the Refund Label button located at the top of the shipment details (see screenshot for reference).
Follow the on-screen instructions to confirm the refund.
Submit the refund request.